Frequently Asked Questions

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Swimming Pool School Guide for Pool Pro Inc Customers

Presented by Tony D'Alessandro

Welcome to Your New Pool!

Congratulations on your new pool! As a testament to quality, Pool Pro Inc has chosen Concrete Pools, Tara Pool Liners, Imagine Fiberglass Pools, Sun Fiberglass Pools and Hayward Pool Equipment for your swimming pool experience. This guide aims to equip you with the knowledge and confidence to maintain your pool, ensuring its longevity and your enjoyment.

1. Understanding Your Pool Equipment (Hayward)

• Pump: Responsible for circulating water, preventing stagnation and distributing chemicals evenly.
• Filter: Captures debris and impurities. Clean/replaced regularly to maintain pool clarity.
• Heater: If installed, allows you to regulate pool temperature.
• Automatic Cleaner: Helps in reducing the manual labor of pool cleaning.

Maintenance Tips: (More details on other questions below to expand on the different types of equipment.)

• Regularly clean skimmer and pump baskets.
• Backwash the filter as needed (depending on usage and environment).
• If you have a cartridge filter, you have to clean the cartridges.

2. Caring for Your Tara Pool Liner

• Avoid sharp objects that might cause punctures.
• Regularly check the liner for signs of wear, stretching, or damage.
• Use approved pool chemicals and avoid extreme pH levels which can harm the liner.
• For vinyl liner patches, always have a kit on hand.

3. Basic Pool Chemistry

• pH: Ideally between 7.2 and 7.6. Adjust using pH increaser (soda ash) or pH decreaser (muriatic acid or dry acid).
• Chlorine: Maintains sanitation. Ideal levels vary based on pool use, but 1-3 ppm is a common target.
• Alkalinity: Acts as a pH buffer. Aim for 80-120 ppm.
• Calcium Hardness: Prevents plaster erosion or scaling. Ideal range 200-400 ppm.

4. Weekly Maintenance Routine

1. Test water chemistry. Adjust as necessary.
2. Empty skimmer and pump baskets.
3. Check equipment for proper operation.
4. Brush pool walls and floor.
5. Vacuum if necessary.
6. Check and clean the pool filter.

5. Seasonal Tips

• Spring: Open the pool, test all equipment, and balance water chemistry.
• Summer: Regular maintenance and monitoring, especially during heavy use.
• Fall: Prepare for winter by balancing chemicals and using a winter cover.
• Winter: If you choose to close the pool, winterize equipment to prevent damage from freezing.

6. Troubleshooting Common Issues

• Cloudy Water: Check filter, ensure proper circulation, and adjust chemistry.
• Green Water: Algae bloom. Superchlorinate and consider an algaecide.
• Foamy Water: Caused by algaecides or cheap biguanide. Test and adjust chemicals.

7. Safety Tips

• Always supervise children.
• No diving in shallow water.
• Ensure pool barriers are secure.
• Store chemicals safely and out of reach.

8. Warranty and Customer Support

Your Tara Pool Liners, Imagine Fiberglass Pools, Sun Fiberglass Pools and Hayward Pool Equipment come with warranties. Keep a record of all purchase and installation dates. If you encounter issues or have questions, contact us immediately.

Conclusion

Your pool is an investment, both in terms of money and quality family time. With the right care, it can provide years of enjoyment. Always refer back to this guide, and remember, Pool Pro Inc is just a call away.

Backwashing a Hayward sand filter is an essential maintenance procedure to keep your pool water clean. Over time, as the filter captures debris, it becomes less efficient, leading to reduced water flow and diminished filtering capabilities. Backwashing reverses the flow of water through the filter, flushing out trapped debris.

Here's a step-by-step guide on how to backwash a Hayward sand filter:

1. Turn Off the Pool Pump: Safety first. Always turn off the pump before changing valve settings to prevent damage or injury.

2. Attach the Backwash Hose (if not permanently attached):If your filter system requires a separate backwash hose, attach it to the filter's backwash outlet. Ensure the other end is directed where you want the dirty water to go, like a drain or a distant part of your yard. Make sure the water won't flood your neighbors or parts of your property.

3. Adjust the Multiport Valve: Rotate the multiport valve handle (usually on top or side of the filter) to the "Backwash" position.

4. Turn On the Pump: Turn the pool pump back on. You'll see water begin to flow out of the backwash hose or pipe.

5. Backwash for 3-5 minutes: Watch the water's color coming out of the backwash hose. Initially, it will appear cloudy due to the debris being rinsed from the sand. Over time (usually 3-5 minutes), the water should become clearer. Once the water is clear, you've sufficiently backwashed the filter.

6. Turn Off the Pump: Once again, always ensure the pump is off before changing any settings.

7. Set the Valve to "Rinse": Rotate the multiport valve handle to the "Rinse" position.

8. Rinse for about 20-30 seconds: Turn the pump back on and allow it to rinse for about 20-30 seconds. This step ensures any residual debris is flushed out of the filter, and also settles the sand bed in its normal filtering position.

9. Turn Off the Pump: As always, switch off the pump before adjusting settings.

10. Return to "Filter" Position: Rotate the multiport valve handle back to the "Filter" position.

11. Turn On the Pump: Re-engage the pump. The filter is now in its normal operating mode, and your pool will resume its regular circulation.

12. Record Backwashing: It's a good practice to note the date and pressure when you backwashed the filter. This helps track filter pressure trends and can indicate when it might be time for a sand change or more in-depth maintenance.

13. Monitor the System: After backwashing, keep an eye on the filter's pressure gauge. The pressure should be lower than it was before backwashing. If it's still high or rapidly rises in a short period, it might indicate other problems like a need to replace the sand or issues with the plumbing.

Remember to backwash regularly, especially during periods of high pool use or after major events like a storm, which can introduce a lot of debris into the pool.

The Hayward MaxFlo XE is a variable-speed pump designed for efficiency and energy savings. Operating and programming it may seem a bit complicated initially, but with the right instructions, it becomes fairly straightforward.

Operating the Hayward MaxFlo XE Pump:

https://poolimages.blob.core.windows.net/insite/Product/Documents/HA/Y-/10/HAY-10-0022-ops.pdf

go to that link and it starts around page 9 on how the programming works.

Note: Models can vary, and updates may introduce new features or slightly different control layouts. Always refer to the specific user manual provided with your Hayward MaxFlo XE pump for detailed instructions tailored to your model.

If you're unsure about any settings or functions, consider reaching out to Hayward's customer support or a local pool professional for assistance.

The Hayward MaxFlo VS is a variable-speed pump designed with efficiency and customization in mind. Its advanced digital interface allows users to fine-tune its operation to optimize pool circulation and energy use. Here's a detailed explanation of how to operate the timers and functions:

Understanding the Control Interface:

1. Display Panel: The digital display panel shows current RPM (rotations per minute), the status of the pump, and any programmed schedules.
2. Buttons on the Interface:
   
   • Start/Stop: Used to manually start or stop the pump.
   • Menu/Select: Navigates through the menu options.
   • Up/Down Arrows: Used for adjustments.

Operating and Programming the Timers and Functions:

1. Manual Operation:
   
   • Use the Start/Stop button to manually turn the pump on or off.
   • Adjust the speed using the Up/Down arrows when the pump is running.

1. Setting the Clock:
   
   • Press Menu/Select until you see the clock icon.
   • Use the Up/Down arrows to set the current time.
   • Confirm the time with the Menu/Select button.

1. Programming Timer Schedules:
   
   • Press Menu/Select until you reach the scheduling options.
   • You’ll see options to set different speeds (RPMs) for specific durations. The pump usually allows up to 8 different timer events per day.
   • For each timer event:
     1. Set the Start Time using the Up/Down arrows.
     2. Confirm with Menu/Select.
     3. Set the End Time.
     4. Confirm with Menu/Select.
     5. Choose the desired Speed (RPM).
     6. Confirm with Menu/Select.
   • Continue the process for additional timer events as needed.

1. Reviewing and Editing Schedules:
   
   • Navigate to the scheduling menu.
   • Use the Up/Down arrows to cycle through existing schedules. Here, you can check, edit, or delete them.

1. Priming Mode:
   
   • Some Hayward MaxFlo VS models have a priming function, which is essential when you're starting the pump for the first time, or if it's been drained or moved.
   • Navigate to the priming option in the menu, and select it. The pump will run at a high speed for a short duration to ensure all air is expelled and the pump is properly primed.

1. Energy Savings and Monitoring:
   
   • Navigate to the energy menu using the Menu/Select button.
   • Here, you can view real-time energy consumption and usage statistics. This data helps in adjusting pump schedules for maximum efficiency.

1. Error Messages and Alerts:
   
   • If the pump detects an issue, an error message or code might appear on the display. Refer to the user manual for an explanation of specific codes and troubleshooting steps.

1. Resetting or Returning to Factory Settings:
   
   • Navigate to the reset option in the menu.
   • Confirming this action will revert all settings to factory defaults. Custom schedules and configurations will be lost.

Additional Tips:

• To prolong the life of the pump and motor, avoid running the pump at its maximum speed for extended durations. Instead, find the optimal speed for everyday circulation and adjust upwards as necessary for tasks like vacuuming or operating water features.
• Periodically review and adjust schedules, especially when changing seasons affect pool use and debris levels.

Always keep your pump's user manual accessible. It provides model-specific guidance and solutions for potential issues. If you're unsure or face complex issues, consider reaching out to Hayward's customer support or consulting a pool professional.

https://www.hayward-pool.ca/assets/documents/pools/pdf/manuals/can-maxflo-vs-IS2303VSP2.pdf

Pool Pro Inc. Customer Guide:
Maintaining the SwimClear C200S Single Element Cartridge Filter

Dear Valued Customer,

Congratulations on choosing the SwimClear C200S Single Element Cartridge Filter for your pool. To ensure optimal performance and longevity, regular maintenance is crucial. This guide is tailored for Pool Pro Inc.'s customers to help maintain the filter effectively.

Safety First:
Always turn off the pool pump before servicing or cleaning the filter. Ensure that the power source is secured to avoid any accidental activations.

Routine Maintenance Steps:

1. Check the Pressure Gauge:
   
   • Your C200S comes with a pressure gauge on top.
   • A significant rise in pressure (typically 8-10 PSI above the start-up reading) indicates it's time to clean the cartridge.

1. Cleaning the Cartridge:a. Removal:- Turn off the pump and release the pressure through the air relief valve. - Unlock and remove the filter's top lid. (Consult your model's manual if you're unsure of the locking mechanism.) - Carefully lift the cartridge out of the filter canister. b. Cleaning:- Use a garden hose with a nozzle to spray each pleat carefully. - Ensure all debris between the pleats is removed. - For deep cleaning (every few months or if the filter doesn't come clean with hose spray), consider soaking the cartridge in a cartridge cleaner solution, following the cleaner's instructions. c. Inspection:- Check the cartridge for any signs of wear or damage. - Replace it if you find any tears, holes, or if the end caps are brittle or cracked. d. Reinstallation:- Place the cleaned cartridge back in the filter canister. - Re-secure the filter lid, ensuring it's locked properly. - Slowly turn on the pump and bleed out any air using the relief valve.
2. Monthly Inspection:
   
   • Even if the pressure doesn't indicate cleaning is necessary, it's a good practice to visually inspect the cartridge monthly during high-use periods. This ensures it isn't overloaded with large debris.

1. Seasonal Deep Clean:
   
   • At least once a season, consider soaking the cartridge in a filter cleaning solution. This removes oils, suntan lotion, and other contaminants that may not be removed with regular hose cleaning.

1. Annual Review:
   
   • At the end of each swim season, inspect the cartridge for wear and damage.
   • Check other filter components, like the O-ring, pressure gauge, and relief valve, to ensure they're in good condition.
   • Replace any worn parts as necessary.

1. Storage Tips (if applicable):
   
   • If you're closing your pool for the winter, after cleaning, allow the cartridge to dry completely.
   • Store it in a dry place away from direct sunlight.

Replacement Parts:
For replacements, please note the model details and contact Pool Pro Inc. We stock genuine parts and can guide you on proper installation and fitting.

Troubleshooting & Professional Help:
Should you encounter issues or are unsure about any process, please don't hesitate to contact our team at Pool Pro Inc. We're here to ensure your pool remains a source of joy and relaxation for you and your family.

Maintaining your SwimClear C200S Single Element Cartridge Filter is straightforward with regular attention. By following the above steps, you'll ensure clean, clear water and prolong the life of your filter. Happy swimming!

Warm regards,
Pool Pro Inc. Team

https://poolimages.blob.core.windows.net/insite/Product/Documents/HA/Y-/05/HAY-05-366-1-ops.pdf

Vacuuming your pool is essential for maintaining clean and clear water. When you have a pool setup that includes a valve for a bottom drain, one skimmer, and a cartridge filter, the following steps will guide you through the process of vacuuming your pool:

1. Gather Necessary Equipment:

• A pool vacuum head
• A telescopic pole
• A vacuum hose
• A skimmer plate (also known as a vacuum/skimmer adapter)

2. Preparation:

• Attach the pool vacuum head to the telescopic pole.
• Attach one end of the vacuum hose to the top of the vacuum head.

3. Priming the Hose:

• With the pool pump still on, place the other end of the vacuum hose against a return jet in the pool. This will push water through the hose and force air out, effectively "priming" it.
• Wait until bubbles stop coming from the vacuum head, which indicates that the hose is full of water and the air has been purged.

4. Setting Up Skimmer for Vacuuming:

• Turn off the pool pump.
• Rotate the valve between the skimmer and bottom drain so that it's in the "skimmer" only position. This diverts all the suction to the skimmer.
• Remove the skimmer basket and attach the skimmer plate (vacuum/skimmer adapter) to the end of the vacuum hose that's on the pool's deck.
• Place this end (with skimmer plate) into the skimmer. The suction from the skimmer will hold the plate in place and provide suction to the vacuum hose.
• If you have a 2 Skimmer set up with no bottom drains, there should be a flap in the bottom of both skimmers that can close the suction hole. ****Caution**** if the pump is on, be very careful as to not getting your fingers sucked in to said hole. If not comfortable, Turn the pump off and then move the flap over the hole.

5. Vacuuming:

• Turn the pool pump back on.
• Make sure that with the vacuum plate in the skimmer and the vac head is in the pool, Slowly move across a test area to see if the dirt starts going into the vac head.
• Starting at the shallow end, slowly move the vacuum head across the bottom of the pool. Long, slow, and overlapping strokes are most effective.
• As you vacuum, you may notice a decrease in suction. This can be due to the cartridge filter or sand filter is getting clogged with debris. If this happens, turn off the pump, remove and clean the cartridge filter or backwash the filter, and then continue vacuuming.

6. Finishing Up:

• When you're done vacuuming, turn off the pump.
• Disconnect the vacuum hose from the skimmer plate and remove the plate.
• Reinstall the skimmer basket.
• Reattach the vacuum hose to the vacuum head and submerge it, allowing it to fill with water. Then lift one end to drain out the water. This will help rinse the hose and prevent chemicals from deteriorating it.
• Rotate the valve back to its regular position to allow for normal circulation through both the skimmer and bottom drain.
• Turn the pool pump back on.

7. Cleaning & Storing Equipment:

• Clean the vacuum head, hose, and pole.
• Store all equipment in a shaded, cool place to prevent damage from direct sunlight and chemicals.

8. Monitor Your Filter:

• After vacuuming, especially if the pool was very dirty, keep an eye on the pressure gauge of your cartridge filter. If the pressure rises significantly, it may be an indication that the filter cartridge needs cleaning or replacing.

Remember to always handle pool equipment with care, and consult the user manuals for any specific equipment you have to ensure you're using it correctly.

If you have problems still after reading this, feel free to use the Chat option that we have provided on the site.